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The Help Center is a support site for StruxureWare for Data Center and EcoStruxure IT users. The community is driven by people, you the users! Some of the people are Schneider Electric employees, some are data center professionals, all are aiming to get the most of their solution! With everybody's help we are building a library of reliable answers to your DCIM and EcoStruxure IT questions. 

Here’s a little overview of the people you meet in the community:


BadgeWhat does it mean
This person is a Schneider Electric employee.
This person has earned the DCIM Expert badge and can be trusted to provide some of the most valuable content and solutions on DCIM Support.
This person has associated StruxureWare Data Center Operation to their profile. *
This person has associated Data Center Expert to their profile. *


Some people will not have a badge and that’s fine too. If you want to see somebody’s reputation you can visit their profile and find details of points, answers, and accepted answers.

The Community Manager is me, Stine. You can always call my attention to something by adding me (@shansen) and I’ll make sure to take a look.


If you have any questions regarding the community – don’t hesitate to reach out.

*Here's how to associate a product for the first time, or make changes to what you already have:

  • Access the Help Center from the help menu in your DCE or DCO.
  • Associate manually if your software does not have access to the internet.

See you in the community!